ITIL® Managing Professional Transition (Version 5) Certification Training
Course 1386
5 DAY COURSE

ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation, providing a fast‑track route to transition to ITIL (Version 5).

It consolidates key concepts from ITIL (Version 5) modules including ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation.

ITIL® Managing Professional Transition (Version 5) Certification Training Benefits

• This ITIL Management Professional Transition (Version 5) Training course includes:

  • Accredited course content and curriculum
  • ITIL Management Professional Transition (Version 5) Exam
  • 1 Year of PeopleCert Plus Membership (includes mock exam & Take2 exam retake option)

  In this ITIL Management Professional Transition (Version 5) course, you will learn how to:

  • Explain and apply the ITIL Product and Service Lifecycle model and lifecycle management activities
  • Interpret and improve digital service experience using ITIL Experience concepts (experience capture, measurement, governance, and improvement)
  • Understand ITIL Transformation guidance for changing how work is performed while balancing governance, execution, and learning

  ITIL Management Professional Transition (Version 5) Training Prerequisites

  Attendees must hold ITIL 4 Managing Professional or ITIL v3 Expert designation.

  ITIL Management Professional Transition (Version 5) Certification Information

  The ITIL Managing Professional Transition – Product, Service, Experience (Version 5) examination is intended to assess whether candidates can demonstrate sufficient understanding and application of the ITIL key concepts to be awarded the ITIL Managing Professional Transition (Version 5) qualification. To be eligible to sit this exam candidates must be an ITIL 4 Managing Professional or an ITIL v3 Expert. To be awarded the ITIL Managing Professional (Version 5) designation, candidates need to successfully pass the ITIL® Transformation (Version 5) exam too.

  The ITIL Managing Professional Transition – Product, Service, Experience (Version 5) examination is open book, 120 minutes in length, and requires 42 correct marks out of 60 to pass.

ITIL Managing Professional Transition Course Outline

Learning Objectives

Module 1: Introduction to ITIL Product, Service, and Experience

• Evolution of ITIL: from IT Service Management to Digital Product and Service Management
• Digital products vs. digital services: definitions, relationships, and value creation
• Service offerings and how value is realized through outcomes, not outputs
• Value, costs, risks, and value co‑creation
• ITIL Guiding Principles and the ITIL Value System
• Introduction to the ITIL Product and Service Lifecycle Model

Module 2: The ITIL Product and Service Lifecycle – Core Activities

• Lifecycle management as non‑linear, context‑driven activities
• Product vendor vs. service provider perspectives
• Lifecycle integration, value streams, and operating models
• Roles, responsibilities, and service relationships
• Service journey and experience touchpoints

Module 3: Lifecycle Activities in Practice

• Purpose and key concepts
• Typical inputs, outputs, roles, and success factors
• Metrics and practical recommendations
• Product perspective vs. service perspective
• Scenario application using ITIL Car Rental

Module 4: ITIL Experience

• Experience as a driver of value (trust, perception, engagement)
• Experience signals, journeys, and moments that matter
• Balancing performance, cost, reliability, and human outcomes
• Experience governance and continual improvement
• Applying experience thinking across the lifecycle

Module 5: ITIL Transformation

• Transformation vs. continual improvement
• Governance, positioning, execution, and learning
• Managing uncertainty, complexity, and risk
• Aligning people, processes, and technology
• Transformation scenarios using ITIL Car Rental

Module 6: ITIL, AI, and Digital Enablement

• AI as an actor in digital products and services
• Automation, decision support, and augmentation
• Ethical considerations and governance
• Impact of AI across lifecycle activities and experience

Module 7: ITIL and Other Frameworks

• Integration with PRINCE2® and DevOps Institute®
• Aligning delivery, operations, and transformation
• Avoiding framework silos
• Practical coexistence models

Exam Preparation and Review

• Review of key concepts and lifecycle relationships
• Scenario‑based sample questions and rationales
• Exam structure, approach, and expectations
• Final knowledge checks and confidence building