{"product_id":"itil®-5-foundation-training","title":"ITIL® (Version 5) Foundation Training","description":"\u003cdiv\u003e\n\u003cp\u003eThis ITIL® (Version 5) Foundation Training course is designed for professionals who want to adopt modern ITIL guidance to improve digital product and service management. You will gain the knowledge needed to pass the ITIL (Version 5) Foundation certification exam and learn how the ITIL Value System, Product and Service Lifecycle, and Four Dimensions work together as an end‑to‑end digital operating model.\u003c\/p\u003e\r\n\u003cp\u003eIn this course, you will explore value co‑creation, service relationships, lifecycle activities, and the ITIL guiding principles that support flexible, holistic, and continually improving ways of working. You will also examine value streams and management practices, identify opportunities to enhance organizational capabilities using ITIL guidance, and understand how ITIL supports alignment between IT and business objectives.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® (Version 5) Foundation Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL (Version 5) Foundation Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL (Version 5) Foundation Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (public schedule enrollments)\u003c\/li\u003e\n\u003cli\u003e1 Mock Exam\u003c\/li\u003e\n\u003cli\u003eTake2 Exam Re-Take Option\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL (Version 5) Foundation course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eThe ITIL (Version 5) end-to-end IT\/digital operating model\u003c\/li\u003e\n\u003cli\u003eHow to use the ITIL (Version 5) model to create, deliver, and continuously improve tech-enabled products and services\u003c\/li\u003e\n\u003cli\u003eThe impact of technology and IT teams in a broader business strategy\u003c\/li\u003e\n\u003cli\u003ePrepare for and pass the ITIL (Version 5) Foundation certification exam\u003c\/li\u003e\n\u003cli\u003eIdentify opportunities to develop IT practices using ITIL guidelines\u003c\/li\u003e\n\u003cli\u003eInteract with IT teams using ITIL (Version 5) terminology and concepts\u003c\/li\u003e\n\u003cli\u003eExplore the service value chain and IT service management practices\u003c\/li\u003e\n\u003cli\u003eRecognize the importance of IT and business integration\u003c\/li\u003e\n\u003cli\u003eContinue learning and face new challenges with after-course one-on-one instructor coaching\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn this certification, you must:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eSit for the ITIL (Version 5) Foundation exam via PeopleCert®’s online proctoring service\u003c\/li\u003e\n\u003cli\u003e26\/40 correct multiple choice questions (65%)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL (Version 5) Foundation Training Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Service Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThe following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eService Value System (SVS) and Service Value Chain\u003c\/li\u003e\n\u003cli\u003eOrganizations\u003c\/li\u003e\n\u003cli\u003eService Provisioning and Consumption\u003c\/li\u003e\n\u003cli\u003eCustomers, Users, Sponsors, and Other Stakeholders\u003c\/li\u003e\n\u003cli\u003eServices, Products, and Service Offerings\u003c\/li\u003e\n\u003cli\u003eService Relationships\u003c\/li\u003e\n\u003cli\u003eValue, Outcomes, Costs, and Risks\u003c\/li\u003e\n\u003cli\u003eUtility and Warranty\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Key ITIL Concepts \u0026amp; Definitions\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDigital products and services\u003c\/li\u003e\n\u003cli\u003eProduct and Service Lifecycle activities\u003c\/li\u003e\n\u003cli\u003eValue, outcomes, costs, risks, utility, warranty, sustainability, experience\u003c\/li\u003e\n\u003cli\u003eService relationships, service offerings, service actions, interactions, journeys\u003c\/li\u003e\n\u003cli\u003eRoles: provider, consumer, customer, user, sponsor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: The ITIL Four Dimensions\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOrganizations and people\u003c\/li\u003e\n\u003cli\u003eInformation and technology\u003c\/li\u003e\n\u003cli\u003ePartners and suppliers\u003c\/li\u003e\n\u003cli\u003eValue streams and processes\u003c\/li\u003e\n\u003cli\u003eInternal and external influencing factors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: The ITIL Product \u0026amp; Service Lifecycle\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePurpose of the lifecycle\u003c\/li\u003e\n\u003cli\u003eDiscover, design, acquire, build, transition, operate, deliver, support\u003c\/li\u003e\n\u003cli\u003eIterative, non‑linear use of lifecycle activities\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: The ITIL Value System (ITIL VS)\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eGuiding principles\u003c\/li\u003e\n\u003cli\u003eGovernance\u003c\/li\u003e\n\u003cli\u003eValue chain\u003c\/li\u003e\n\u003cli\u003eManagement practices\u003c\/li\u003e\n\u003cli\u003eContinual improvement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: The ITIL Guiding Principles\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eFocus on value\u003c\/li\u003e\n\u003cli\u003eStart where you are\u003c\/li\u003e\n\u003cli\u003eProgress iteratively with feedback\u003c\/li\u003e\n\u003cli\u003eCollaborate and promote visibility\u003c\/li\u003e\n\u003cli\u003eThink and work holistically\u003c\/li\u003e\n\u003cli\u003eKeep it simple and practical\u003c\/li\u003e\n\u003cli\u003eOptimize and automate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Governance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePurpose of governance\u003c\/li\u003e\n\u003cli\u003eGovernance activities: evaluate, direct, monitor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Value Chain Activities\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eValue chain definition and purpose\u003c\/li\u003e\n\u003cli\u003eKey activity success metrics\u003c\/li\u003e\n\u003cli\u003eConcepts such as incidents, events, problems, errors, reliability, observability, CI\/CD, service requests\u003c\/li\u003e\n\u003cli\u003eOperating models\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Management Practices\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003ePurpose and structure of ITIL management practices\u003c\/li\u003e\n\u003cli\u003ePractice groups and their organizational role\u003c\/li\u003e\n\u003cli\u003eMetrics and critical success factors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Continual Improvement\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eContinual Improvement Model (seven steps)\u003c\/li\u003e\n\u003cli\u003eRole of continual improvement in the value system\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10: Value Streams\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCore and enabling value streams\u003c\/li\u003e\n\u003cli\u003eValue stream mapping and management\u003c\/li\u003e\n\u003cli\u003eElements of a value stream map\u003c\/li\u003e\n\u003cli\u003eComplexity thinking and workflow optimization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 11: ITIL \u0026amp; AI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAI, GenAI, Agentic AI, AI maturity\u003c\/li\u003e\n\u003cli\u003eAI support across lifecycle activities\u003c\/li\u003e\n\u003cli\u003eAI use within value chain activities\u003c\/li\u003e\n\u003cli\u003eAI governance and capability model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 12: ITIL \u0026amp; Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eITIL and DevOps\u003c\/li\u003e\n\u003cli\u003eITIL and PRINCE2\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"266D01US \/ 2026-06-08T09:00:00 \/ Herndon, VA","offer_id":47918298497194,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"266D02US \/ 2026-06-29T09:00:00 \/ Online","offer_id":47918298529962,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"267C95US \/ 2026-07-20T09:00:00 \/ Herndon, VA","offer_id":47918298562730,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"268A66CN \/ 2026-08-10T09:00:00 \/ Ottawa","offer_id":47918298595498,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"268C66US \/ 2026-08-31T09:00:00 \/ Austin","offer_id":47918298628266,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"269C12US \/ 2026-09-21T09:00:00 \/ New York","offer_id":47918298661034,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"26AA37US \/ 2026-10-13T09:00:00 \/ Herndon, VA","offer_id":47918298693802,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"26BA01CN \/ 2026-11-02T09:00:00 \/ Ottawa","offer_id":47918298726570,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"26BA31US \/ 2026-11-23T09:00:00 \/ Austin","offer_id":47918298759338,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"26CA32US \/ 2026-12-14T09:00:00 \/ New York","offer_id":47918298792106,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"271A01CN \/ 2027-01-25T09:00:00 \/ Ottawa","offer_id":47918298824874,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"271A29US \/ 2027-01-04T09:00:00 \/ Herndon, VA","offer_id":47918298857642,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"272A20US \/ 2027-02-16T09:00:00 \/ Austin","offer_id":48018671435946,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"273A26US \/ 2027-03-08T09:00:00 \/ New York","offer_id":48084388741290,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"273A27US \/ 2027-03-30T09:00:00 \/ Herndon, VA","offer_id":48157721067690,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"274A01CN \/ 2027-04-19T09:00:00 \/ Ottawa","offer_id":48225925955754,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true},{"title":"275A24US \/ 2027-05-10T09:00:00 \/ Austin","offer_id":48296041480362,"sku":"US-1380-IL","price":2515.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternational-wmata.myshopify.com\/products\/itil%c2%ae-5-foundation-training","provider":"Learning Tree International","version":"1.0","type":"link"}