{"product_id":"itil®-service-version-5-certification-training","title":"ITIL® Service (Version 5) Certification Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe \u003cb\u003eITIL® Service (Version 5)\u003c\/b\u003e course provides learners with the guidance needed to \u003cb\u003edesign, deliver, operate, support, and continually improve digital services\u003c\/b\u003e in alignment with ITIL 5.\u003c\/p\u003e\r\n\u003cp\u003eParticipants learn how services create value, how service relationships evolve, and how organizations can manage services holistically across the lifecycle. The course emphasizes practical application, governance, value streams, and service resilience in digital and AI‑enabled environments.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Service (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Service (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Service (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Service (Version 5) course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore concepts of digital services and service value\u003c\/li\u003e\n\u003cli\u003eThe ITIL Product and Service Lifecycle from a service perspective\u003c\/li\u003e\n\u003cli\u003eHow value streams support service delivery and improvement\u003c\/li\u003e\n\u003cli\u003eService governance, risk, and continual improvement\u003c\/li\u003e\n\u003cli\u003eHow ITIL integrates with DevOps, AI, and project management\u003c\/li\u003e\n\u003cli\u003eHow to prepare for and pass the ITIL® Service certification exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Service (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification. \u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Service (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL Service (Version 5) certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL Service (Version 5) exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Service (Version 5) Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Digital Products and Services\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDefinition and characteristics of digital products and digital services\u003c\/li\u003e\n\u003cli\u003eHow digital products create value\u003c\/li\u003e\n\u003cli\u003eDigital product–digital service relationships\u003c\/li\u003e\n\u003cli\u003eOverview of the ITIL Product and Service Lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Discover\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eEnsure continuous alignment with consumer needs and organizational strategy\u003c\/li\u003e\n\u003cli\u003eUnderstand problems before designing solutions\u003c\/li\u003e\n\u003cli\u003eLevels of discovery: organizational, portfolio, product\u003c\/li\u003e\n\u003cli\u003eCritical Success Factors (CSFs): validated needs, market insight, early alignment, experimentation\u003c\/li\u003e\n\u003cli\u003eMetrics: hypothesis validation, problem-solution fit, learning velocity, insight quality\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Design\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eHuman-centered and holistic design principles\u003c\/li\u003e\n\u003cli\u003eCreating specifications, prototypes, workflow designs, UX approaches\u003c\/li\u003e\n\u003cli\u003eInteraction design, information architecture, design systems\u003c\/li\u003e\n\u003cli\u003eSteps: analyze demand, plan design, execute design, communicate solution\u003c\/li\u003e\n\u003cli\u003eCSFs: multi-disciplinary collaboration, clarity, testability, traceability\u003c\/li\u003e\n\u003cli\u003eMetrics: usability indicators, design cycle time, requirement stability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Acquire\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eSourcing and acquiring tools, technologies, suppliers, and capabilities\u003c\/li\u003e\n\u003cli\u003eAssessment of sourcing options; procurement and integration considerations\u003c\/li\u003e\n\u003cli\u003eCSFs: supplier relationships, holistic resource planning, governance\u003c\/li\u003e\n\u003cli\u003eMetrics: TCO, time-to-value, supplier performance, contract compliance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Build\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eTurning designs into functioning product elements\u003c\/li\u003e\n\u003cli\u003eIntegration, component creation, testing, iterative development\u003c\/li\u003e\n\u003cli\u003eCSFs: clear architecture, automated testing, incremental delivery\u003c\/li\u003e\n\u003cli\u003eMetrics: build velocity, defect rates, cycle time, test coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Transition\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eMoving solutions into live environments\u003c\/li\u003e\n\u003cli\u003eEnsuring readiness, risk management, controlled releases\u003c\/li\u003e\n\u003cli\u003eCSFs: standardized Definition of Done, automation, early involvement of ops\/support\u003c\/li\u003e\n\u003cli\u003eMetrics: post-deployment defect rate, deployment success, stability indicators\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Operate\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOperating products and platforms with reliability, availability, security\u003c\/li\u003e\n\u003cli\u003eMonitoring, incident handling, capacity, performance\u003c\/li\u003e\n\u003cli\u003eCSFs: observability, ownership, response rigor, automation\u003c\/li\u003e\n\u003cli\u003eMetrics: MTTR, SLA compliance, error rates, operational load\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Deliver\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eProviding products and services to customers\u003c\/li\u003e\n\u003cli\u003eManaging onboarding\/offboarding, service actions, user interactions\u003c\/li\u003e\n\u003cli\u003eCSFs: user experience, clarity of agreements, integrated workflows\u003c\/li\u003e\n\u003cli\u003eMetrics: fulfillment time, satisfaction, automation levels\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: Support\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eRestoring normal service following incidents\u003c\/li\u003e\n\u003cli\u003eProblem management, knowledge management, disaster recovery\u003c\/li\u003e\n\u003cli\u003eCSFs: unified support flows, real-time visibility, supplier governance\u003c\/li\u003e\n\u003cli\u003eMetrics: MTTA, MTTR, recurrence rates, CSAT\/NPS\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10: Lifecycle Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eIntegrating all lifecycle activities into cohesive value streams\u003c\/li\u003e\n\u003cli\u003eMapping, optimizing, and governing value streams\u003c\/li\u003e\n\u003cli\u003eCSFs: alignment, governance, continual improvement\u003c\/li\u003e\n\u003cli\u003eMetrics: value realization, flow efficiency, lifecycle coherence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 11: ITIL and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eITIL + DevOps (flow, feedback, resilience)\u003c\/li\u003e\n\u003cli\u003eITIL + PRINCE2 (project\/change structure)\u003c\/li\u003e\n\u003cli\u003eAI and automation in lifecycle activities\u003c\/li\u003e\n\u003cli\u003eGovernance, coordination, cognitive support\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267A92CN \/ 2026-07-29T09:00:00 \/ Ottawa","offer_id":48109112885418,"sku":"US-1383-IL","price":2785.0,"currency_code":"USD","in_stock":true},{"title":"269C84US \/ 2026-09-16T09:00:00 \/ Herndon, VA","offer_id":48109112918186,"sku":"US-1383-IL","price":2785.0,"currency_code":"USD","in_stock":true},{"title":"26AA47CN \/ 2026-10-28T09:00:00 \/ Ottawa","offer_id":48109112950954,"sku":"US-1383-IL","price":2785.0,"currency_code":"USD","in_stock":true},{"title":"26CB86US \/ 2026-12-16T09:00:00 \/ Herndon, VA","offer_id":48109112983722,"sku":"US-1383-IL","price":2785.0,"currency_code":"USD","in_stock":true},{"title":"271A65CN \/ 2027-01-27T09:00:00 \/ Ottawa","offer_id":48109113016490,"sku":"US-1383-IL","price":2785.0,"currency_code":"USD","in_stock":true},{"title":"273C12US \/ 2027-03-17T09:00:00 \/ Herndon, VA","offer_id":48117609988266,"sku":"US-1383-IL","price":2785.0,"currency_code":"USD","in_stock":true},{"title":"274A55CN \/ 2027-04-28T09:00:00 \/ Ottawa","offer_id":48253921034410,"sku":"US-1383-IL","price":2785.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/learningtreeinternational-wmata.myshopify.com\/products\/itil%c2%ae-service-version-5-certification-training","provider":"Learning Tree International","version":"1.0","type":"link"}